FREQUENTLY ASKED QUESTIONS
If none of these answers helps with your question please do not hesitate to contact firstname.lastname@example.org.
Using the website/registration
Q. Why do I need to register?
A. By registering your details (name, address, email and GDC number) are stored and then when you log in again the system remembers you. It’s the quickest and simplest way to book multiple events and by creating an account you can keep track of your bookings and details.
Q. Do I need to register every year?
A. No, once you have registered your details are stored on the system so you can keep booking events from one year to the next.
Q. I need to change the details on my account. How do I do it?
A. Just click on the My Account tab and you’ll be able to update your address and contact details.
Q. I can’t remember if I booked a particular meeting. How can I check?
A. Just click on the My Account tab or the Cart symbol in the top right of the website toolbar and the meetings you have booked will appear.
Q. There are too many items (delegate places) in my ‘cart’. How do I delete them?
A. When you click on a specified number of delegate places it adds them to your ‘cart’ until you are ready to confirm them. They will stay there until you proceed to checkout or delete them. To delete unwanted entries just click the red circle with the white cross to the left of a booking and it will disappear.
Q. I’ve forgotten my password?
A. Oh dear, it can happen to all of us. Don’t worry! We do not store your password details but all you need to do is go to the My Account page and request a new password. This will be sent to your email address.
Q. When will my annual subscription be taken?
A. Your subscription will be taken on the same date that you registered and paid initially. So if you joined and paid on, for instance, 1 September 2015 your payments will be taken on that 1 September 2016 then 1 September 2017 and so on. HOWEVER if the card you used to pay expires before your next annual payment then you will receive a request to update your details. If you have any questions about this at the time please do not hesitate to contact us.
Q. I would like to cancel my annual subscription. How do I do this?
A. Please just email email@example.com and we will organise the details for you.
Q. I am an existing member and have a standing order. What should I do?
A. As soon as you have created your member account and paid your annual subscription online please cancel your standing order by contacting your bank. We don’t want you to pay twice to be a member!
Q. I have paid this year’s subscription by standing order. What should I do?
A. If you have paid your membership fee by standing order please join and pay online as directed and then contact the secretary who will arrange for a refund of your standing order.
Q. How long does my student membership last?
A. Final year students can join at the beginning of the season (October) and your free membership lasts until the end of the season (March). Then you are eligible to join as a full member.
Q. I am a retired dentist. How much is the annual subscription?
A. The retired dentist subscription is just £10 per year. That’s less than £2 per meeting if you attend all six.
Q. I am a DCP, can I attend meetings?
A. Yes, DCPs can attend for £5 per meeting. This represents the same price as full membership and allows you to pick and choose the topics which interest you.
Q. How do I book a meeting?
A. You need to be registered to book your place online. Once you have registered you can sign in and then go to the meetings page to select the meeting you are interested in. If it says Book Now then you can reserve or pay for your place. If it says More Info then it is not available to book yet. Also, if you are registered then you will receive a booking open email at least one month prior to a meeting to let you know when it is available.
Q. Why can’t I book all of the meetings now?
A. Demand for places at our meetings often exceeds the space available. So we try to ensure a fair allocation by opening booking 4-5 weeks prior to the event. This also prevents ‘block booking’ of all six meetings which can result in some members failing to attend. Members will receive prior notification when a meeting is available to book.
Q. Does membership give me automatic attendance at all six meetings?
A. Membership gives you early access to book all of the season’s meetings for free but unfortunately we cannot always guarantee that there may be a place for you due to the popularity of this year’s events. So it is advisable to book as earlier as possible to avoid disappointment.
Q. I have booked to attend a meeting but can’t attend any more. What should I do?
A. Please let us know as soon as possible if you have booked a meeting but then find you cannot attend. If we have a waiting list for places this means that we can release your place to someone else.
Q. Can I book more than one delegate for a meeting or more than one guest at the annual dinner?
A. Yes please! We would be delighted to welcome as many new members and attendees as possible. If you are registered please just click on the number of places you require and fill in the details for extra delegates or guests in the boxes provided.
Q. I need to collect my CPD certificate. Where do I find it?
A. Following a meeting the attendees will receive an email with a link to your feedback form. On the completion of your meeting’s form you will be able to download and save your CPD certificate.
Q. Can I claim expenses for attending Society meetings?
A. Yes. If a meeting displays a CPD sticker then following attendance you can receive a certificate and the associated GP214 form to claim expenses. These are both available following successful completion of your feedback.